AgaarwalAdvisors
Process, supply chain and digital advisory

Fix the process. Then digitise it.

We help retailers, distributors and growing enterprises choose the core processes that matter, optimise them, make every movement traceable and auditable, and then deliver the e-commerce, hyperlocal, offline-first and cloud systems to run them.

Book a free 30-minute session Chat on WhatsApp
30 minutesOnline video callNo obligation
A route connecting supplier, warehouse, field rep, customer and the cloud dashboard SupplierBatch traced at source WarehouseOptimised stock, audit trail Field teamOffline-first mobile app CustomerE-commerce and hyperlocal CloudLive data, AI insight
Since 2006Building digital products and ventures
100+ appsTaken from idea to app-store launch
GlobalClients across India, Europe, US, Australia, Gulf and Africa
South AfricaOn the ground, with delivery from India

Software rarely fails. Processes do.

Most organisations don't need more systems. They need to know which processes matter most, and to make those run cleanly before anything is digitised.

Too many priorities

Every department wants a project. Budget gets spread thin and nothing core changes.

No line of sight

Stock, batches and cash can't be traced end to end, so audits are painful and losses stay hidden.

Systems that don't fit

Apps that need constant signal, legacy servers nobody wants to touch, and online channels bolted on the side.

Three pillars. One accountable partner.

Each capability works on its own, but the real value comes from doing them in order: optimise, then control, then digitise.

01 · Optimise

Get the process right

Decide what matters, then make it flow.

Process improvement and optimisationMap how work really happens; remove rework, delays and handoffs.
PrioritisationRank initiatives by value, effort and risk so budget goes where it counts.
Core process selectionIdentify the few processes that drive revenue, margin, cash and compliance: order-to-cash, procure-to-pay, inventory and field sales.
Operating model and KPIsSOPs, role clarity, controls and a weekly management rhythm.
02 · Control

Know where everything is

Visibility from supplier to customer.

TraceabilityBatch, lot and serial tracking from source to shelf, with fast recall and returns handling.
Audit and complianceDigital audit trails, checklists, approvals and risk controls that make audits routine.
Supply chain optimisationStock levels, replenishment, warehouse flow, supplier performance and route-to-market.
Distribution and field salesOrder capture, credit control, proof of delivery and rep productivity.
03 · Digitise

Put it in people's hands

Systems built for real operating conditions.

DigitisationPaper to digital, ERP and accounting integration, one source of truth and live dashboards.
Digital and e-commerceB2B and B2C stores, WhatsApp commerce, marketplaces and payments.
Hyperlocal systemsNeighbourhood ordering, dark stores, slot booking and rider apps for fast local delivery.
Offline-first systemsMobile apps that keep working without signal or power, then sync safely.
Cloud migration planningAssessment, target architecture, cost model and a phased, low-risk migration roadmap.
Where to start

Not sure which process to fix first?

That's what the discovery session is for. In 30 minutes we'll plot your biggest pain points by value and effort, and leave you with the one or two quick wins worth doing this quarter.

Book your 30-minute session Ask a question first
Value versus effort matrix: quick wins are high value, low effort QUICK WINS BIG BETS FILL-INS AVOID Mobile order capture Stock count SOP Batch traceability Cloud migration Report template Rebuild legacy UI Effort → Value →

Process first. Software second.

Every engagement follows the same five stages, so technology is only bought, built or migrated once the way of working is right.

  1. 1

    Find

    Walk the floor, ride with reps, sit with finance. Map how work really happens.

  2. 2

    Identify

    Select the core processes, quantify leakage and prioritise by value, effort and risk.

  3. 3

    Engineer

    Redesign the workflow, add traceability and controls, then specify only the tools needed.

  4. 4

    Launch

    Pilot with one team or site, train people in context, migrate in phases, then roll out.

  5. 5

    Drive

    Track weekly KPIs, audit regularly and feed the data back into continuous improvement.

Where we work best.

Organisations that move physical goods, serve customers locally, or carry a heavy compliance load.

Retail and grocery

Store operations, POS, stock accuracy, e-commerce and hyperlocal delivery.

Wholesale and distribution

Order-to-cash, credit control, route-to-market and B2B ordering.

FMCG and consumer goods

Distributor visibility, secondary sales, field force and trade spend.

Manufacturing and logistics

Batch traceability, warehouse flow, supplier performance and proof of delivery.

Agriculture and food

Farm-to-shelf traceability, co-op ordering, collection and rural field teams.

Pharmacy and healthcare

Dispensing and stock control, audit-ready records, lab and EHR digitisation.

Financial services and lending

Audit, compliance and risk workflows, KYC onboarding and agent networks.

Enterprises moving to cloud

Migration planning for ageing on-premise systems, with cost and risk modelled up front.

Start small. Scale what works.

Every engagement ends with a clear decision point, so you only commit to the next step once you've seen results.

EngagementDurationBest forYou receive
Discovery session30 minutesAnyone weighing a changeFree online call: your top pain points, one or two quick wins and a suggested next step
Process prioritisation sprint2–3 weeksLeaders with too many prioritiesCore process selection, leakage estimate, value-effort roadmap, quick-win list
Cloud migration plan3–6 weeksFirms on ageing servers or softwareSystem inventory, target architecture, cost model, phased migration and risk plan
Traceability and audit setup6–12 weeksRegulated or high-loss operationsBatch tracking, digital audit trails, controls and compliance dashboards
Pilot6–10 weeksProving value before rolloutOne site, region or team live on a new process and tool, with before-and-after KPIs
Transformation programme3–9 monthsOrganisations committed to changeRedesigned processes, systems and integrations live; teams trained; KPIs running
Solution build8–20 weeksA defined digital needE-commerce, hyperlocal or offline-first mobile app, designed, built and launched
Fractional CTOMonthlyGrowing firms without tech leadershipRoadmap ownership, vendor management, architecture and board reporting

Fixed fees for sprints and plans, milestone pricing for builds, retainers for advisory. Outcome-linked fees are available for selected programmes.

Led by an operator who also ships the software.

“Client success is our success.”

Agaarwal Advisors is led by Hemant Agaarwal, who founded Infoware in 2006 and has since built products for clients in the US, UK, Ireland, Germany, Australia, Singapore, the UAE, India and Africa. Now based in South Africa, we bring that product depth onto the shop floor, into the warehouse and onto the delivery route.

POSWise, MelbourneAdani AgrifreshbWIZARD mobile cartBlinkX trading appStartup Weekend Stuttgart winner
  1. Now
    Agaarwal Advisors, South Africa

    Process optimisation, supply chain, traceability, audit and digital delivery for retail, distribution and enterprise clients.

  2. 2006 – now
    Founder and Director, Infoware

    Software products, solutions architecture and global delivery for startups and enterprises.

  3. 2012 – 2015
    Chief Operating Officer, BooksToApps

    Digital product operations and app delivery for book publishers.

  4. Ongoing
    CTO and product roles

    100+ mobile apps launched; part of a venture journey reported to reach about US$100 million valuation in two years.

  5. Today's focus
    AI-native operations

    Audit and compliance platforms, agent-assisted POS and AI agents that turn operating data into decisions.

From diagnosis to delivery.

You don't need a strategy firm and a software vendor pointing at each other. You need one partner accountable for the result.

Process before technology

We select and fix the core processes first, so systems automate good work, not bad habits.

Operator and builder

Hands-on operating experience plus the delivery record of 100+ launched apps.

Built for local realities

Offline-first, low-data and load-shedding-resilient design for African and emerging markets.

Traceable by design

Audit trails and traceability are designed in from day one, not added after an audit finding.

Vendor-neutral

Configure what you already own when it's cheaper; build or migrate only when it gives you an edge.

Local presence, global team

On the ground in South Africa, with an established engineering team in India for cost-effective delivery.

Free · 30 minutes · Online

Book your discovery session.

Pick a time that suits you. We'll confirm on WhatsApp and send a video-call link for Google Meet, Zoom or Microsoft Teams.

  1. 0–10 min
    Understand

    Your business, goals and where it hurts today.

  2. 10–20 min
    Pinpoint

    The core processes, leaks and risks that matter most.

  3. 20–30 min
    Next step

    One or two quick wins and a clear recommendation, with no obligation.

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